Frequently Asked Questions

Check out our most frequently asked questions here. If you still need help then please contact us at

How our products are made

We hand make all of our products in small batches to ensure quality control. Each soy candle, soy wax melt, diffuser, and air + linen spray is proudly hand poured in the United States. 

Our soy candles are made with 100% pure soy wax, premium phthalate free fragrances, and cotton wicks that are lead and zinc free. Our soy melts are made with 100% pure soy wax and premium phthalate free fragrances. Our air + linen sprays are made of premium phthalate free fragrances, witch hazel, and water. Rustic Rays also tries to use recycled packaging materials to ship your orders, whenever possible.

Make your candles last longer

To make sure you get the longest life out of your candles, make sure you are trimming your wick after each burn. A trimmed wick makes for a cleaner burn and a more controlled flame. With a controlled flame, you can make sure to burn your candles long enough for the wax to melt to the edges of the tin. Burning for 3-4 hours at a time (or long enough for the wax to melt to the edges of the tin) guarantees that you will not have wax tunneling. Wax tunneling is when the wax develops melt rings in the candle wax. This happens when the candle is not burned for long enough periods of time. When wax tunnels, it will only be able to melt in the area around the wick, instead of the whole width of the tin, decreasing the overall life of your candle. 


No. We do not accept returns, but please reach out and let us know if there is an issue with your order!


Rustic Rays uses USPS as our carrier of choice. For wholesale orders we prefer to use UPS.

Orders are usually shipped within 1-3 business days.* Delivery time after that depends on your location and USPS delivery times.

*Wholesale orders do not fall under this timeframe. Please view our wholesale guidelines for more information.

Soy Candles

Soy candles are made of a paraffin free, all natural, soy wax. This means that the soy wax is a non-toxic, clean burning, wax made from soy bean oil. This also means that no toxic chemicals are being released into the air while burning, unlike regular paraffin wax candles. Soy wax also holds a stronger fragrance load, which means a stronger scent is released while burning. Rustic Rays Candle Co. also uses phthalate free premium fragrances in all soy candles, soy melts, diffusers, and air + linen sprays. 

Our soy candles are dye free which is why they are the natural off-white color. We do not want to add any dye to our soy candles due to the toxins that are in most dyes. We love the clean, off-white, color! 

We have found that our 8 oz. soy candle tins burn for approximately 45-60 hours and our 13 oz. double wick soy candle tins burn for approximately 65-80 hours. These hours are just estimates of burn time and it will really depend on the overall care of your candle, the upkeep of wick trimming, and where your candle is being burned (if there is a draught or not). Our soy wax melts can be removed from your wax warmers and replaced however frequently you choose to refresh the scent.