Do you accept returns and/or exchanges?
No. We do not accept returns, but please reach out and let us know if there is an issue with your order.

How long does my order take to ship?
Orders are usually shipped within 1-3 business days.* Delivery time after that depends on your location and USPS delivery times.
*Wholesale orders do not fall under this timeframe.

What are your products made with/of?
Our soy candles are made with 100% pure soy wax, premium phthalate free fragrances, and cotton wicks that are lead and zinc free. Our soy melts are made with 100% pure soy wax and premium phthalate free fragrances. Our air + linen sprays are made of premium phthalate free fragrances, witch hazel, and distilled water. Rustic Rays Candle Co. also tries to use recycled packaging materials to ship your orders, whenever possible.

How long do your soy candles last?
We have found that our 6 oz. soy candle tins burn for approximately 45-60 hours and our 10 oz. double wick soy candle tins burn for approximately 65-80 hours. These hours are just estimates of burn time and it will really depend on the overall care of your candle, the upkeep of wick trimming, and where your candle is being burned (if there is a draught or not). Our soy wax melts can be removed from your wax warmers and replaced however frequently you choose to refresh the scent.

How are soy candles different from regular candles?
Soy candles are made of a paraffin free, all natural, soy wax. Soy wax is a chemical free, clean burning, wax made from soy bean oil. Soy wax also holds a higher fragrance load, which means a stronger scent is released while burning. Rustic Rays Candle Co. also uses phthalate free premium fragrances in all products.

Why are all of the soy candles & melts the same off-white color?
Our soy candles are dye free which is why they are the natural off-white color. We do not want to add any dye to our soy candles due to the toxins that are in most dyes. We love the clean, off-white, color!