Privacy policy

 

Rustic Rays Candle Company LLC Privacy Policy

 

Last Updated 02/25/2026

 

Rustic Rays Candle Company LLC, doing business as Rustic Rays Candle Co. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://rusticrays.com/ (the “Site”) or otherwise use our services (collectively, the “Services”).

 

By accessing or using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

 

1. Information We Collect

 

a. Information You Provide Directly

  • Contact details (name, address, phone, email)
  • Account credentials (username, password, security questions)
  • Order and payment details (billing/shipping addresses, payment confirmation)
  • Customer service communications
  • Reviews or other user-generated content

b. Information Collected Automatically

We automatically collect information using cookies, pixels, web beacons, and similar technologies:

  • Device and browser information
  • IP address and location data
  • Pages viewed, time spent, and interaction with the Site

Shopify cookie practices: https://www.shopify.com/legal/cookies

c. Information from Third Parties

  • Payment processors (credit/debit card or bank info to complete transactions)
  • Shipping and fulfillment partners
  • Advertising and analytics partners
  • Shopify and other service providers

2. How We Use Your Information

 

We may use your personal information to:

  • Provide and fulfill products and Services, manage your account, and process orders
  • Communicate regarding orders, returns, exchanges, and account updates
  • Send marketing and promotional communications (with consent where required)
  • Detect, prevent, or respond to fraud or security risks
  • Comply with legal obligations and enforce our Terms of Service
  • Improve our Services and personalize your experience

 

3. How We Share Your Information

 

We may share your information with:

  • Service providers performing functions on our behalf (e.g., payment processing, fulfillment, IT services)
  • Business and marketing partners, including Shopify
  • Affiliates or subsidiaries within our corporate group
  • Legal authorities, if required by law, or to protect our rights or property
  • In connection with mergers, acquisitions, or other corporate transactions

We do not sell your personal information.

 

4. User Rights

 

a. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request the personal information we collect about you
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell)
  • Receive equal service and price regardless of exercising your rights

Submit requests: info@rusticrays.com

b. European Residents (GDPR)

If you are in the EU, you have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to processing
  • Receive a copy of your information in portable format
  • Withdraw consent at any time for data processing
  • Lodge a complaint with your local data protection authority

We may require verification of identity before fulfilling requests.

c. General Rights

You can manage marketing preferences by unsubscribing from our emails. Non-promotional communications (order updates, account info) will still be sent.

 

5. Cookies and Tracking

 

We use cookies and similar technologies to:

  • Remember preferences and login sessions
  • Analyze traffic and usage patterns
  • Serve targeted advertising through partners

You may disable cookies in your browser, but this may limit functionality.

 

6. User-Generated Content

 

Reviews or other content you post publicly may be viewable by anyone. You are responsible for what you post. We do not control or guarantee the privacy of publicly posted content.

 

7. Third-Party Links

 

We may link to third-party websites. We are not responsible for their content, privacy, or security practices. Review their policies before interacting.

 

8. Children’s Privacy

 

Our Services are not intended for children under 16. We do not knowingly collect information from children. Parents or guardians can request deletion of a child’s data by contacting us.

 

9. Security and Retention

 

We implement industry-standard security measures but cannot guarantee perfect security. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

 

10. International Users

 

Your information may be stored and processed in the U.S. or other countries. Transfers outside the EU rely on standard contractual clauses or similar mechanisms.

 

11. Complaints

 

If you have complaints about our privacy practices, please contact us at info@rusticrays.com. You may also contact your local data protection authority.

 

12. Contact

 

Rustic Rays Candle Company LLC
DBA Rustic Rays Candle Co.
PO Box 212, Marine, IL 62061, United States
Email: info@rusticrays.com